How does CRUD Review work?

Staff captures the customer experience through a 3-question chat or voice input in the CRUD app. CRUD AI generates an authentic review, copies it to the clipboard, and shows a QR code. The customer scans it, pastes the review into Google Maps, and submits — all in under a minute.

Is the review posted by the real customer?

Yes. The customer posts the review from their own Google account. CRUD only generates the text — the posting is 100% done by the real customer, making every review authentic and compliant with Google's guidelines.

What types of businesses can use CRUD Review?

CRUD works for any service business including restaurants, cafes, salons, gyms, dental clinics, hotels, spas, pet grooming, mechanic garages, clothing outlets, cleaning services, and chiropractors.

How long does setup take?

Setup takes under 6 minutes. You can have your first review live the same day.

Back to Resources

Admin

The Admin's Guide: Control Centre

This guide enables business partners to navigate and use the CRUD Review Admin Dashboard as their central hub — for managing workflows, updating offerings, tracking review credits, and positioning customer feedback to strengthen their online reputation.

The Staff Login QR Code

First-Time Activation

On your first login, click the QR code once to activate it.

Usage

Team members (e.g., frontline staff or service reps) scan the QR code on their phones to begin collecting customer input.

Best Practice

Print the QR code and place it in a secure, staff-only area.

Offering Management

Clear, specific inputs lead to more useful review narratives. The system uses your listed items or services to generate detailed, context-rich reviews.

Manual Edits

Add or remove offerings at any time directly from the dashboard.

Bulk Upload

Upload your full list using a CSV file for auto-processing.

Credits & Recharging

Each credit equals one structured review generation.

Balance Tracking

Monitor your available credits in real time from the dashboard.

Recharging

Click 'Recharge Now' to buy more credits when running low.

Important

If your balance hits zero, the review collection flow will be temporarily blocked for your team.

Strategic Keyword Positioning

Guide the tone and themes of your review narratives to align with your brand identity.

Default Keywords

8 default keywords are provided (ambience, service, value for money, portion size, etc.) — all are editable. Total active keywords always remains at 8.

How It Works

Keywords are visible on the staff portal during review generation. The system weaves them naturally into review content, ensuring your brand values are highlighted subtly.

Why It Matters

Improves review relevance, enhances brand consistency, and boosts Google search visibility for the terms most important to your business.

Validation Criteria

QR code activated and printed for team use
Offerings list updated or uploaded via CSV
Credit balance monitored; recharge done as needed
Keywords configured for brand alignment