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Customer Facing
Customer Journey: Effortless Review
Your customer journey stays untouched. It used to be: scan, tap, and post. Now, with CRUD Review, it's scan, tap, paste & post — and the review writes itself.
Step 1
Scan
Step 2
Tap
Step 3
Paste & Post
1
Scan
The customer scans the QR code displayed on a staff member's phone. This opens the business's Google Review page directly — no app download or account required.
2
Tap
Customers select their desired star rating. The review text — created from their spoken feedback captured by staff — is automatically copied to their clipboard, ready to paste.
3
Paste & Post
Customers paste the review content into the comment field on Google and submit. The entire process concludes here. No typing, no effort.
Why It Matters
- Authentic, comprehensive reviews that reflect genuine customer language
- Enhanced local SEO via keyword-rich, narrative-driven content
- Friction-free customer participation — no manual typing required
- Higher review volume because the barrier to posting is nearly zero
Validation Criteria
- Customer reaches the review page via QR code
- Review text is pre-copied and ready to paste
- Review successfully posted on Google