How does CRUD Review work?

Staff captures the customer experience through a 3-question chat or voice input in the CRUD app. CRUD AI generates an authentic review, copies it to the clipboard, and shows a QR code. The customer scans it, pastes the review into Google Maps, and submits — all in under a minute.

Is the review posted by the real customer?

Yes. The customer posts the review from their own Google account. CRUD only generates the text — the posting is 100% done by the real customer, making every review authentic and compliant with Google's guidelines.

What types of businesses can use CRUD Review?

CRUD works for any service business including restaurants, cafes, salons, gyms, dental clinics, hotels, spas, pet grooming, mechanic garages, clothing outlets, cleaning services, and chiropractors.

How long does setup take?

Setup takes under 6 minutes. You can have your first review live the same day.

Back to Resources

Staff Training

User Guide

This guide helps equip staff to use CRUD Review as a tool — from input entry to getting the review published. It covers gathering input, recording information, generating QR codes, toggling multiple orders, and obtaining multiple reviews for an on-the-spot review experience.

Log In

Scan the Staff Login QR Code from the Admin Dashboard using your phone. This opens the staff portal — no password needed.

Start a New Customer Session

Enter a reference name or number for the interaction (e.g., table number, customer name) and proceed. This keeps sessions organized.

Use Conversation Cues

Review the conversation cues displayed on screen. These prompt you to initiate casual, engaging dialogue with customers — making it natural to gather feedback.

Capture Insights

Record key customer points in brief notes — full sentences are unnecessary. The system uses this information to craft natural, narrative reviews.

You can toggle between multiple items or services for a single session
Multiple insights can be captured to create a richer review
Keep it brief — a few keywords are all the system needs

Generate Customer QR Code

Tap "Generate Review" after adding your inputs. A customer-facing QR code will be generated instantly — linked to a personalized review preview based on the captured insights. Show this QR to the customer to let them scan, paste, and post.

Validation Criteria

Staff login successful via QR code
Customer session created with an identifiable label
Customer insights captured in the session
Session closed and QR code successfully generated